Privacy Policy

1. Who we are

AliyaBot is a SaaS platform for appointment-based businesses. The website and service are operated by OBSHTESTVO S OGRANICHENNOY OTVETSTVENNOSTYU SMART EVOLYUSHN AVTO.

We provide software that helps business customers communicate with their clients, manage appointment bookings, send reminders, and view customer and booking history in a dashboard.

2. Data we collect

We may collect information provided by business owners during registration and setup, information received through connected communication channels, and technical information required to operate and secure the service.

• Business account information, including name, phone number, email address, business name, address, working hours, services, staff, and channel settings.
• Client communication data received through channels connected by the business, such as messages, names, phone numbers, usernames, appointment requests, booking history, notes, reviews, and service preferences.
• Technical data such as IP address, browser and device information, cookies, webhook event identifiers, delivery statuses, logs, and error reports.

3. How we use data

We use data to provide, maintain, secure, support, and improve AliyaBot. This includes receiving and responding to client messages on behalf of the connected business, creating and updating appointment bookings, sending reminders, processing review requests, showing analytics, and preventing abuse or duplicate webhook processing.

We do not sell Platform Data or personal data. We use it only to provide the service to the business that connected the communication channel, to comply with applicable laws, and to meet platform requirements.

4. Platform and service providers

AliyaBot may use trusted third-party providers to deliver the service, including hosting providers, database infrastructure, analytics, payment processors, AI model providers, Telegram, Meta products such as WhatsApp Business Platform and Instagram, and operational tools used for support and security.

When a business connects WhatsApp Business Platform, Meta remains the provider of the WhatsApp channel and may process data under its own terms and policies. WhatsApp messaging costs are paid by the business directly to Meta where applicable.

5. Data retention and deletion

We keep data for as long as needed to provide the service, maintain business records, comply with legal obligations, resolve disputes, prevent abuse, and support account recovery. A business customer or authorized user may request deletion by contacting us at support@aliyabot.com or by using the Data Deletion page.

6. User rights

Depending on applicable law, users may request access, correction, deletion, restriction of processing, or a copy of their data. We may need to verify the identity and authority of the requester before processing a request.

7. Contact

For privacy questions, data access, or deletion requests, contact us at support@aliyabot.com.