Terms of Service

1. Service

AliyaBot provides software for appointment-based businesses. The service helps business customers automate client communication, appointment booking, reminders, customer history, reviews, analytics, and related operational workflows.

Some features use integrations with Telegram, WhatsApp Business Platform, Meta products, AI model providers, hosting providers, payment processors, and other service providers required to operate the product.

2. Account and access

Customers are responsible for the accuracy of the information in their account, the security of their login credentials, and the actions of users who have access to their workspace.

Customers must have the right to connect and use any communication channels, phone numbers, business accounts, staff data, service catalogs, and customer data they add to AliyaBot.

3. Acceptable use

Customers must not use AliyaBot for spam, fraud, illegal activity, misleading communications, malware, unauthorized access, abuse of third-party platforms, or violations of the rights of others.

• Do not provide false or misleading business information.
• Do not use AliyaBot to bypass Telegram, Meta, WhatsApp, Instagram, payment, anti-spam, or platform policies.
• Do not use AliyaBot for prohibited or regulated products or services unless the customer has all required rights, permissions, and platform approvals.
• Do not attempt to access data, systems, or accounts that do not belong to you or your business.

4. Channels and third-party costs

AliyaBot may support Telegram, WhatsApp Business Platform, Instagram, and other channels. Availability of a channel may depend on third-party approval, platform permissions, account status, and customer configuration.

WhatsApp Business Platform and other third-party messaging costs are charged by the relevant provider unless expressly agreed otherwise. AliyaBot subscription fees do not include Meta messaging costs.

5. Payments

Paid plans, limits, trial access, over-limit usage, and add-ons are provided according to the plan shown in the product interface or the commercial agreement with the customer. Failure to pay may result in suspension or limitation of service access.

6. Human escalation

AliyaBot is designed to automate routine communication, but business customers remain responsible for their client relationships. Customers should provide a way for clients to contact a human representative when needed.

7. Limitation of liability

We work to keep the service reliable, but we do not guarantee uninterrupted operation of third-party platforms, messaging providers, hosting providers, payment systems, or AI model providers. Customers are responsible for reviewing important business actions and maintaining appropriate backup processes.

8. Changes

We may update these terms when the product, law, business requirements, or third-party platform rules change. The current version is published on this page.